Digestive Diseases News
Winter 2008

NIDDK Website Recognized as Top Performer

The National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK) website ranked among the top five Government sites in the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index.

The ACSI E-Government Satisfaction Index is a special quarterly report of the ACSI produced by the University of Michigan in partnership with the American Society for Quality, ForeSee Results, and the CFI Group. The ACSI is a cross-industry measure of offline customer satisfaction that measures the performance of about 200 private sector companies and many Government agencies.

With a score of 85, the NIDDK was one of the top-performing sites during the last quarter of 2007. To calculate the ACSI E-Government quarterly aggregate citizen satisfaction score, ForeSee Results collects and analyzes data for more than 100 Government websites. A random sampling of site users on each of these ForeSee Results’ client sites is presented with an online survey. Visitors rate the site on various components of the web experience and overall satisfaction with the website.

The high satisfaction score indicates that website users are likely to return to the site, recommend the site to other users, and use the site as a primary resource. The number-one site, with a score of 88, was the Social Security Administration’s Internet Social Security Benefits Application site.

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NIH Publication No. 08–4552
March 2008